Reference

How 999gg Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process payments via DANA, OVO, or GoPay, and keep your account secure.

Account data protectedDANA, OVO, GoPay payment data handled with careYour rights, clearly statedContact us to request changesAvailable where local law permits
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999gg How 999gg Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Live Chat Open the chat widget from your account dashboard to reach our support team directly. For privacy requests, state your registered email and the data action you need.
Email Support Send your data request or privacy question to our support email, found in the account help section. We aim to respond within the timeframe required by applicable local law.
Account Help Centre Log in and visit the Help section to submit a formal data access or deletion request. You can track its status from the same page once submitted.
DATA HANDLING IN PRACTICE

Security, Cookies, Retention and Your Account Rights

We use SSL encryption across all account pages and payment flows, including the screens where you enter your DANA, OVO, or GoPay details. Cookies are used to keep your session active and remember your preferences — you can manage these through your browser settings. We do not use cookies to serve ads outside our platform. Your account data is held only as long as your account remains active or as required by applicable law, whichever is longer.

SSL Encryption

Every account page, login screen and payment entry field runs over SSL. Your DANA, OVO and GoPay details are never transmitted in plain text at any point.

Cookie Control

We use session cookies to keep you logged in and functional cookies to remember your wallet preference. No advertising cookies are dropped without your explicit consent.

Data Retention

Account records are kept while your account is active and for the period required by local law after closure. You can request a summary of what we hold at any time.

Your Rights

You can request access to your data, ask us to correct inaccuracies, or request deletion where permitted by local law. Submit these requests through live chat or email support.

Common Questions About Your Privacy at 999gg

These are the questions we hear most often about how we handle account data, payment records and your rights. If yours is not covered here, our support team can help through live chat or email.

We collect your name, email, phone number and the e-wallet details you use — DANA, OVO or GoPay. We also log your device type and session activity for security purposes.

We share data only with payment processors — and only what is needed to complete your transaction. We do not sell your personal information to any outside party.

We keep your data while your account is active and for the period required by applicable local law after you close it. You can request a data summary at any time through account support.

Yes. Submit a request via live chat or the support email listed in your account help section. Deletion is processed where permitted under local law and our regulatory obligations.

Payment details pass through SSL-encrypted channels. Only the transaction reference is retained — your full wallet credentials are never stored on our servers after a transaction completes.

We send a notice to the email address on your account before any material change takes effect. You can also check this page directly — we update it whenever the policy is revised.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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